Returns

Results will vary greatly from person to person, due to several factors including; skin tone, hair colour, hair growth cycles, frequency of use, and the way your body responds to IPL. We here at Happy Skin Co are confident that you will achieve some amazing results at home, but if not, we do offer a 90-day money back guarantee so you can get smooth, hairless skin without the worry! Read more about it here.

Happy Skin Co has a 12-month product warranty for anything that may go wrong with your handset.

Refunds will not be provided for returns, however, Happy Skin Co will cover all shipping costs for replacement handsets.

If your product is defective and you require a replacement, simply follow these instructions:

  1. Take a clear video of the defect
  2. Email hello@happyskinco.com with a sentence about the defect and your video attached
  3. Once approved, send back your product as directed with all contents it came with
  4. A replacement of your product will be processed once we have received the defective one

*Replacements will be sent out via express shipping: (Australia 1-2 business days), International (2-3 business days).

You have 12 months from the date ordered, to process a warranty application. 

Happy Skin Co will cover the replacement shipment cost in the case of a faulty handset, if you have contacted us within one month of your original purchase date. Any faulty handsets recorded outside of the first month are subject to review and approval and may incur a replacement shipment fee that will need to be covered by the receiver, as the fault could be caused by one of many variables outside of our control, such as incorrect storage of the handset, damaged power point or power board, accidental water damage etc.

Applications that do not meet these criteria will not be approved for a return.

To return your product, you should mail your product to: 27/2 Bishop Street, St Peters, NSW, 2044, Australia.

Returns will be processed within 2 business days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We do not accept order cancellations for change of mind, however, all policies are in line with local consumer laws and will never replace the relevant legislation.

Due to health protection and hygiene reasons we cannot accept returns on non-faulty items so please choose carefully. We also do not offer refunds for a change of mind. If you wish to change the colour of an item and the packaging has not been open and is in its original condition, you can email us to organise an exchange. Postage costs to return and re-dispatch the order will not be covered by Happy Skin Co.

Unfortunately, we cannot accept returns of personalised beauty bags. Once an order has gone into production it then becomes non refundable.

It goes without saying that if items are faulty or damaged we can assist in arranging a replacement.

If you are customer outside of Australia, New Zealand, The United States of America and Canada, you may incur an additional shipping fee as you are not within a serviceable region for us. Depending on your shipping location and the associated cost of sending your order, we may contact you via email to advise the additional cost of shipping. If this additional cost is approved by you, we will email you the additional invoice. Your order will not be dispatched from our warehouse until the fee has been agreed and paid.
 
If you are a customer outside of Australia, New Zealand, The United States of America and Canada, shipping costs, duties and taxes and/or custom fees will not be covered by Happy Skin Co for replacement products under our 12 month warranty, or any shipments that have been lost or damaged in transit.
 
An invoice will be sent through to you to cover the shipping cost. Any additional customs fees are to be paid to the courier prior to receiving your shipment.
 

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